^
Registration/Payment
|
Which TLDs can I buy? |
Currently we offer sales,
support, and management for the following TLDs:
-
.COM
-
.NET
-
.ORG
-
.INFO
-
.BIZ
-
.TEL
-
.ASIA
-
.AT
-
.AU
-
.BE
-
.BZ
-
.CA
-
.CC
-
.CO
-
.DE
-
.DK
-
.ES
-
.EU
-
.FR
-
.IN
-
.IT
-
.LI
-
.ME
-
.MOBI
-
.NAME
-
.NL
-
.TV
-
.CO.UK
-
.US
-
.WS
In the future, we plan to
expand our offered portfolio to include other TLDs and
ccTLDs. |
How do I search for
domains? |
To search for domains you
need to click on the Home tab. This takes you to
the home page. On this page, you can search for a match
to a single word or combination of words, and you can
search with or without the TLD extension. Domain names
can be between 3 and 61 characters long. This does not
include the TLD extension, such as .com.
Enter your search word in
the text field, and click Find.
The search results
indicate whether the domain name is available. If an
exact match is found, you will see a large checkmark and
the word Success! next to the name. The results
page also lists other similar domain names and any
Premium Domain Names that are available. |
What are Premium Domains? |
Premium Domains are
domains with popular and interesting names that are
offered for sale in the marketplace. Many great domain
names are already taken, but in some cases, the owners
are willing to sell them for a price. Because these
names are highly desirable, the price is higher than the
price for a regular domain name and is different for
each domain name. |
How do I look for Premium
Domains? |
You search for Premium
Domains in the same way that you would search for any
domain. If there are Premium Domains that satisfy your
search criteria (the words you use to search for domain
names), you will see a separate section in the search
results that displays the available Premium Domain names
and their associated cost. |
What are some tips when
searching for a domain? |
Avoid dashes if you plan
on using radio ads or word of mouth to publicize your
site.
Try different variations
of the name to find more, and possibly better,
suggestions. |
How do I register a
domain? |
If there's a domain name
you'd like to register, the first thing to do is to
check whether the name is available. If it is available,
registering the name is a very simple procedure.
To register a domain
-
On the Home
page, enter the name you want in the text field and
click Find.
The search results page tells you whether the name
you want is available and displays some similar or
related names that you might want to register.
-
If the name you want
is available, simply click the checkbox beside the
name. You can choose any of the domain names that
are listed on the results page, and you can use the
text field at the bottom of the page to search for
additional names. The domain names that you choose
are added to your shopping cart.
-
When you're ready to
review your choices and check out, click Done.
-
On the next page,
choose the registration term and any available
options for each of the domains that you selected.
You can register domains for up to 10 years.
If you decide not to purchase a domain that is in
your shopping cart, simply click REMOVE
beside the domain name.
-
Click Done to
confirm your choices.
-
If you are a new
customer, complete the fields in the First-Time
Customers section and click Register and
Continue. All fields are mandatory except for
Company and Phone Extension.
Passwords can be 4 to 20 characters long and must
contain at least one digit.
Once you set up your account, a confirmation email
is sent to the email address that you specify, and
all future email correspondence will be sent to that
email address.
-
Alternatively, if you
have already registered as a customer, enter your
username and password in the Returning Customers
section and click Log in and Continue.
-
On the Summary
page, review the items in your shopping cart,
select your method of
payment, click the checkbox to agree to the terms
and conditions, and then click Buy Now
to complete the registration process. Your credit
card statement will show SHOPCO
DomainName as the merchant for this
purchase.
(In place of
DomainName you will see the domain
name that you purchased. If you purchased more than
one domain, your statement will display the shortest
name, to a maximum of 15 characters.
-
8.On the Summary page,
review the items in your shopping cart, )e.
|
What is CED Contact
Information? |
In order to register a
.ASIA domain name, at least one of the domain contacts
(admin, billing, owner, or tech) must be a legal entity
in the DotAsia community. To satisfy this requirement,
you must submit Charter Eligibility Declaration (CED)
contact information when you purchase a .ASIA domain.
For a definition of the geographical boundaries of the
DotAsia community, see
http://www.icann.org/montreal/geo-regions-topic.htm.
In your shopping cart,
beside the .ASIA domain that you want to purchase, you
will see a link called EDIT CED CONTACT.
When you click this link, the CED Contact
Information page appears. You can enter the CED
information while the domain is still in your shopping
cart or when you check out.
On the CED Contact
Information page, if you choose Other
from the Legal Entity Type
drop-down list, you must also describe the entity type
in the Legal Entity Type Info text
field; the maximum number of characters allowed in this
field is 255. Similarly, if you choose Other
from the Identification Type
drop-down list, you must use the Identification
Type Info field to describe the identification
type, and use the Identification Number
field to enter the identification number or reference
code (for example, Passport number, Business Certificate
number, Act or Legislation number/code). |
What is Nexus information? |
When you register a .US
domain, you must certify that you are a resident or have
a business within the United States. In addition, you
must select a Nexus category to indicate the purpose of
the domain.
In your shopping cart,
beside the .US domain that you want to purchase, you
will see a link called EDIT NEXUS INFO.
When you click this link, the Nexus Information
page appears. Use the drop-down lists to choose the
appropriate information. You can enter the Nexus
information while the domain is still in your shopping
cart or when you check out. |
Why am I being charged GST? |
All residents of Canada
and customers using a credit card issued by a Canadian
bank must pay the Canadian Goods and Services Tax (GST),
which is currently 5%.
Some provinces charge a
Harmonized Sales Tax (HST), which blends the federal GST
with the provincial sales tax. Nova Scotia, New
Brunswick, Newfoundland and Labrador, Ontario, and
British Columbia all charge HST. |
What services are subject
to GST? |
Purchases of domains,
email forwarding, and domain forwarding are all subject
to Canadian GST. |
Where can I find more
information on GST? |
For more information, you
can go to the government of Canada web-site
http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html |
Can I pay via any method
other than credit card? |
We only accept Visa,
MasterCard, and American Express cards. We do not accept
cash, cheques, or money orders. |
What is a Credit Card
Security Code? |
The Credit Card Security
Code (also called CVV2) is a security measure that we
require for all transactions. Since the security code
number is printed on your credit card, but not stored
anywhere, the only way to know the correct security code
number for your credit card is to physically have
possession of the card itself.
Finding your Credit Card Security Code
On MasterCard or Visa cards, you can find the security
code number on the back of the card to the right of the
account number. On American Express cards, the number is
located on the front of the card above and to the right
of the account number.
Note: If your
European or Asian credit card does not have a card
security code, enter 000 as your card security code. |
Can I get a receipt? |
When you complete the
registration process, a receipt is sent to the email
address that you provided. If you don't receive the
email, check your spam folder. If you can't find your
receipt, you can print a record of the transaction or
have your receipt emailed to you again.
-
Log in to your account
and click Manage.
-
Click
Transaction History.
-
Find the order for
which you want a receipt, and click View Details.
-
On the Transaction
Details page, either click PRINT to print
the page, or click Re-send receipt to user@yourdomain.com
to have a copy of the receipt sent to your email
address.
|
The domain I want to
register is not available, even though it's expired.
|
Domains are released after
the end of their term if they have not been renewed.
Domains that expire at another registrar are subject to
their own policies; however, there is usually a grace
period, and then a period when the domain is "on hold"-
and cannot be registered. You should allow at least 30
days from the time of expiration before you can try
registering the domain.
To find out a registrar's specific release policy, you
should contact the registrar that owns the name. You can
find out who is the registrar for a specific name by
entering the name into the central database search
engine at
http://www.internic.net/whois.html. |
I tried to
register/transfer a domain, and it didn't go through,
but it looks like I was charged. |
When you make a purchase
using a credit card, we "authorize" funds on your credit
card. This is not a charge, but a test to make sure you
have the funds available for the purchase. After the
authorization returns a result of sufficient funds, we
register the domains. If the domain registration fails
for any reason, the attempted charge is voided. The net
result is that your account not charged. In most cases,
the original authorization charge is removed from your
credit card account within a few days. You can contact
your credit provider to find out their specific
authorization policy.
If you are having trouble registering a domain, we
recommend that you contact technical support rather than
resubmitting the order. If you continue to try to submit
your order, you will incur a large number of
authorizations, and consequently, you may run out of
available credit or freeze your account funds. You may
even cause your credit card company to suspect fraud,
and they will put a hold on your card. |
How do I register domain names
that use local language characters? |
Many world languages use
characters that are not found in English. Domain names
in these languages are referred to as Internationalized
Domain Names or IDNs. You can register IDNs by searching
for a domain name in your native language. The
availability results are displayed in both the native
language and in the IDN format, which begins with
xn-- to identify it as an IDN.
When you register an IDN name, you will be prompted for
some additional information. As part of the registration
process, you are prompted to select the appropriate
language code from a drop-down list.
Note: The only TLDs that allow IDN
registrations are .COM, .NET, .ORG, .INFO, .BIZ, .CC,
.TV, .ME, and .DE.
|
Is my credit card information secure? |
Litle processes your online
transactions. Your credit card information is securely
stored on the Litle system, and it is never shared. For
more information about Litle, go to
https://www.litle.com.
|
Can I register more than one credit card? |
Yes, you can register multiple
credit cards, and you can designate one card as your
primary or default card. When you are ready to purchase
your domains or any additional services, your default
card is selected unless you choose a different card.
Your default credit card is also used for autorenewals.
To register a credit card
1.Click Manage,
and log in to your account.
2.Click Credit Card Info. Many of the
fields are autopopulated with your account information
3.Complete the Credit Card Info form, making any
required changes. 4.Click Create.
To register additional cards
1.Click Manage,
and log in to your account.
2.Click Credit Card Info.
3.Click New Card.
Many of the fields are autopopulated with your account
information 4.Complete the
Credit Card Info form, making any
required changes. 5.Click
Create.
To specify
the default credit card
1.Click Manage,
and log in to your account.
2.Click Credit Card Info.
All of your currently registered credit cards are listed
by nickname at the top of the page.
3.Beside the card you want as your default card, click
make default.
|
How do I update my credit card information? |
To update your credit card information
1.Click
Manage, and log in to your account.
2.Click Credit Card Info. All of
your currently registered credit cards are listed by
nickname at the top of the page. 3.Click the name of
the credit card that you want to change. 4.Make the
required changes. For security purposes, you must
re-enter your credit card number and security code
number. 5.Click Update. |
How do I delete a credit card? |
To delete a credit card
1.Click Manage,
and log in to your account. 2.Click Credit
Card Info. All of your currently registered
credit cards are listed by nickname at the top of the
page. 3.Click the name of the credit card that you
want to delete. 4.For security purposes, you must
re-enter your credit card number and security code
number. 5.Click Delete. |
What is different about .TEL domains? |
.TEL is a new type of gTLD domain. Its purpose is to
store all of your contact information, for example,
email addresses, cellular phone numbers, website
addresses, IM addresses, Twitter addresses, social
networking sites such as Facebook, street addresses, and
Google maps.
.TEL pages can be accessed by any
device that is connected to the Internet, and visitors
to a .TEL page can click on any of the displayed links,
and a connection is established immediately to the
associated destination. In addition, you can specify
whether your contact information is available to
everyone or only to certain people.
All of this
information is stored directly in the DNS. This is
different from other TLDs where the DNS simply maps
domain names to IP addresses. All content for .TEL
domains is hosted on Telnic's TelHosting platform;
therefore, you cannot manage the DNS or add domain
forwarding or email forwarding to your .TEL domain name
in Storefront.
As soon as your .TEL domain
registration is complete, you will receive an email
containing your username and password for the Telhosting
system so that you can log in and add your contact
information to your .TEL website.
Important: Email addresses (for example,
yourname@domain.tel) are not available for .TEL. |
Can I create a custom nameserver? |
You can create a nameserver that is based on your
domain. You first have to create the new nameserver, and
then you can add the new nameserver to the list of
nameservers for your domain.
To create a custom
nameserver
1.Click Manage, and
log in to your account 2.Beside the domain for which
you want to create a custom nameserver, click
DNS. 3.Click the link at the bottom of the
Name Servers section, in the sentence
If you would like to create custom nameservers based on
your domain, click
here. The Edit Custom
Nameservers window appears. 4.Click
Add Record. 5.In the Subdomain
field, enter the name of custom nameserver. 6.In the
IP Address field, enter the
corresponding IP address. 7.Click Save.
8.If you want to use the new nameserver with this
domain, click the link at the bottom of the Custom
Nameservers section, in the sentence If you
would like to configure your domain to use these
servers,
click here. The Edit DNS
Settings page appears. 9.In the Name
Servers section, click Add Name Server.
10.Enter the name of the custom nameserver that you just
created. 11.Click Save.
|
What do I enter in the .AU Registrant Information
section? |
You can register domain names for the following second
level .AU domains: .ASN.AU, .COM.AU, .ID.AU, .NET.AU,
and .ORG.AU. The organization that regulates .AU
requires you to enter the following additional
information to show that you meet their residency
requirements:
•Registrant Name - (Required) The
legal entity, such as a company, incorporated
association, government agency, or individual person;
cannot be a registered business name or trademark.
•Registrant ID - The identifier of the registrant (for
example, the business or trade license number). Choose
the registrant ID type from the associated drop-down
list. •Eligibility Type - (Required) The reason that
you are eligible for the domain name. The Eligibility
Type must correspond to the Eligibility Name. For
example, if you are using your company name to register
the domain, then the Eligibility Type is Company. If you
are using your Registered Business Name to register the
domain, then your Eligibility Type is Registered
Business, even if you are also a company.
•Eligibility Name - The name of the person who is
eligible to register the domain. •Eligibility ID -
The eligibility document identifier. Choose the
eligibility type from the associated drop-down list. You
only need to complete this field if the value is
different from the Registrant ID, for example, when you
are using a registered business name or trademark to
make yourself eligible for the domain name. If you
later change any of the registrant information, you will
need to enter the reason in the Reason for change text
box
|
^
Domain Services |
I have a website. How can
I point my domain to it? |
There are two ways that
you can point your domain to your website: you can
change the domain's DNS (Domain Name Server) information
to that of your website or you can use our domain
forwarding service. |
How can I change my DNS
information? |
When you register your
domain, default DNS settings are used. Your web hosting
provider can give you their primary and secondary DNS
information and you can change the default settings to
those of your web host. The DNS information usually
looks something like this:
Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9
To change DNS information
-
Log in to your account
and click Manage.
-
Beside the domain
whose DNS you want to change, click Edit DNS.
-
Replace the existing
information with the information provided by your
web hosting company (you may omit the IP addresses,
as they are optional).
-
Click Save.
Your new DNS information is automatically entered,
if it is verified to be valid.
Please allow 24 - 48 hours
for your change to propagate throughout the Internet.
.DK Nameservers
For .DK
domains, you can only specify nameservers that are known
at the registry. To use any other nameservers, you must
first submit the application form found here:
http://www.dk-hostmaster.dk/index.php?id=200.
When your application has been processed and your
nameservers have been approved, you will receive a
notification by email.
Note: The
registry charges a fee to register nameservers. |
How do I set up
domain-forwarding? |
Domain forwarding is a
service that is available with your domain registration.
It allows you to redirect visitors to another website
(that you own) when they type your domain name in the
browser address field.
To set up domain forwarding
-
Log in to your
account, and click Manage.
-
Beside the domain that
you want to redirect, click Edit Domain
Forwarding.
-
In the URL
field, enter the address of the destination website.
You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html,
or you can specify the IP address, for example,
http://12.34.56.789.
-
Select Enabled
from the drop-down box to implement domain
forwarding.
-
If you do not want
your website address to appear in the browser
address field, select Masked from the
drop-down list. When visitors type your domain name
in the browser address field, they are sent to your
website, but they still see your domain name in the
address field. If you do want the website address
(the destination) to be displayed in the address
field, select Not masked.
-
Optionally, in the
Title field, enter the text that you want to
appear in the browser title bar.
-
Optionally, in the
Description field, enter a short description of
your website.
-
Optionally, in the
Keywords field, enter some descriptive words
that a visitor might use when searching for your
website. Separate each word or phrase with a comma.
-
Click Save.
Please allow 24 to 48
hours for your change to propagate throughout the
Internet. |
How do I remove domain
forwarding? |
To remove domain
forwarding
-
Log in to your
account, and click Manage.
-
Beside the domain
whose domain forwarding you want to remove, click
Edit Domain Forwarding.
-
In the URL
field, enter the address of the destination website.
You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html,
or you can specify the IP address, for example,
http://12.34.56.789.
-
Select Enabled
from the drop-down box to implement domain
forwarding.
|
How do I set up email
forwarding? |
Email forwarding is a
service that is available with your domain registration.
It allows you to redirect email from an address
associated with your domain to another email address.
To activate email forwarding
-
Log in to your
account, and click Manage.
-
Beside the domain
whose email you want to forward, click Edit Email
Forwarding. Any existing email forwards are
displayed at the top of the page.
-
In the Add email
forward field, enter the email address whose
email you want to forward.
-
In the Forwards to
email field, enter the address to which you want
the email sent.
-
Click Save.
Please allow 24-48 hours
for your email to begin forwarding. |
How do I remove
email-forwarding? |
To remove email forwarding
-
Log in to your
account, and click Manage.
-
Beside the domain
whose email you want to forward, click Edit Email
Forwarding. Any existing email forwards are
displayed at the top of the page.
-
Beside the email
forward that you want to remove, click remove.
Please allow 24-48 hours
for email to stop forwarding to that address. |
I own a large number of
domains. How can I easily find the ones I want to
manage? |
If you own a large number
of domains, the domain names are displayed on multiple
pages on the Manage tab, with up to 100
names on each page. Whenever there is more than one page
of domains to display, you will see a Search
field at the top of each page that allows you
to narrow your search. In the Search
text field, enter any part of the domain names that you
want to find, and then click SEARCH.
Only the domains that meet your criteria are displayed.
To clear the search
criteria and display all of your domains again, click
Reset filter.
You can use the
Sort By drop-down list to sort your domain
names alphabetically or by expiry date. You can also use
the Show drop-down list to display only
those domains that are expiring in 30, 60, or 90 days or
those that are already expired. Choose your criteria
from the drop-down lists and then click SEARCH. |
Can
I make changes to more than one domain at the same time? |
Yes, you can update domain
details for multiple domains at the same time, as long
as the new information is the same for all of the
selected domains. The menu options on the left side of
the Domain Manager allow you to change nameservers
(DNS), contact information, contact privacy setting and
domain forwarding for multiple domains.
To change
domain information for multiple domains
1.Click
Manage, and log in to your account.
2.On the left side of the window, under Your
domains, click the type of information you want
to change: Nameservers, Contacts, Contact
Privacy, or Domain Forwarding.
A list of all of your registered domains appears.
3.Optionally, you can use the Filter
feature to narrow your search: a.In the
Filter by field, enter the text for which you
want to search, for example, you might enter org
to display all your .ORG names.
Note: This search will also return any domain
names that contain the characters org, for example,
forge.biz. To find only .ORG domains, be sure to include
the dot. b.In the Sort By drop-down
list, choose the order in which you want to view the
results: Domain Name (Ascending),
Domain Name (Descending), Expiry Date
(Ascending), or Expiry Date
(Descending). c.In the Show
drop-down list, choose whether to show All domains that
meet the specified criteria or whether to filter your
results even further by displaying only domains that are
Expiring in 90 days, Expiring in 60 days,
Expiring in 30 days, or already
Expired. d.Click Filter.
4.Click the checkboxes to select the domains whose
information you want to change. 5.Click
Continue. 6.Make the required changes, and
then click Continue. A progress
window appears that displays the changes as they are
made to each of the selected domains. 7.When the
process finishes, click Continue to
return to the Domain Manager.
|
^
Renewals |
How do I renew my domain? |
You can renew your domain
for up to 10 years.
To renew your domain
-
Log in to your
account, and click Manage.
-
Beside the domain
name, click Renew.
An order for a one year renewal is added to your
shopping cart, and the cost of the renewal is
displayed at the bottom of the page.
-
Optionally, if you
want to renew for a term other than one year, click
the number of years for which you want to renew your
domain. (Remember, you can renew for up to 10 years,
so if your domain expires in 3 + years, you can only
renew for 6 additional years.)
-
To renew another
domain, click Manage and repeat steps 2 and
3.
If you change your mind about a renewal, simply
click Remove and the item will be removed
from your shopping cart.
-
When you're finished
selecting items, click Done.
-
On the Summary
page, review the items in your shopping cart, enter
your payment information, and then click Buy Now
to complete the registration process.
Note: Your credit card statement will show
ShopCo [BrandURL] as the merchant for
this purchase.
|
How can I protect my
domain from being stolen? |
To secure your domain
against unauthorized transfers, you can lock your
domain. Locking your domain ensures that an
authorization code (auth code) cannot be generated for
your domain, and the auth code is required to transfer
your domain to another service provider. This is a
security feature that has been designed to ensure that
you have full control over any changes made to your
domain.
To lock a domain
-
Log in to your
account, and click Manage.
-
Beside the domain
name, click Edit Transfer Lock.
-
In the Domain
Locking drop-down list, choose Enabled,
and then click Save.
|
What is an auth code?
|
The auth code is a unique
combination of characters, similar to a password, that
is used to show verifiable proof of ownership of a
domain. If you are transferring a domain to another
service provider, you must supply the auth code to that
provider to show that you have the authority to transfer
the domain. The auth code can only be generated by the
owner of the domain. |
How do I change my
password? |
To change your password
-
Log in to your
account, and select the domain whose password you
want to change.
-
Click Manage,
and then click Edit your Account Information here.
-
In the Password
field, enter your new password. Passwords can be 4
to 20 characters long, and must contain at least one
number.
-
In the Password
(verification) field, enter you new password
again.
-
Click Save.
|
How do I update the
information in my account? |
When you first register a
domain, your account information is used to define the
Owner, Admin, and Billing Contacts for domains that you
register.
To change your account information
-
Log in to your
account.
-
Click Manage,
and then click Edit your Account Information here.
-
Make the required
changes to any of the fields.
If you make a mistake, click Cancel to change
the information back to its last saved state.
Note: The phone number must be in the format
+CCC.NNNNNNNNNNNNxEEEE where C is the
Country code, N is the number, and E
is the extension.
-
Click Save.
|
^
Account
Information
|
How do I log in to my
account |
The first time you
purchase a domain, you must create an account. When you
are ready to check out and pay for the items in your
shopping cart, you will be asked to provide some
personal information, such as your name and address. You
will also be asked to create a username and password.
You only need to submit this information once. The next
time you make a purchase or when you want to manage your
domains, you only need to enter your username and
password to log in to your account. |
How do I change my
password? |
To change your password
-
Log in to your
account, and select the domain whose password you
want to change.
-
Click Manage,
and then click Edit your Account Information here.
-
In the Password
field, enter your new password. Passwords can be 4
to 20 characters long, and must contain at least one
number.
-
In the Password
(verification) field, enter you new password
again.
-
Click Save.
|
Do I have to use my home
address in my contact information? |
You do not have to use
your home address when you enter your contact
information; however, according to ICANN policy, the
address that you specify must be a valid address. If you
don't want to use your home address, you can use your
business address instead.
Note: If you use invalid contact information,
your domain registration may be terminated. |
How do I update the
information in my account? |
When you first register a
domain, your account information that you supplied when you set
up your account is used to define the contact
information for any domains that you register. You can
change the Owner, Admin, Billing, and Tech Contact
information for a domain through the Domain Manager.
To change your contact
information
-
Log in to your account
and click Manage.
-
Click Account
Information.
-
Make the required
changes to any of the fields. If you make a
mistake, click Cancel to change the information back
to its last saved state. Note: The phone number
must be in the format +CCC.NNNNNNNNNNNNxEEEE
where C is the Country code, N is the number, and E
is the extension.
-
Click Save.
|
Do I have to use my home
address in my contact information? |
You do not have to use
your home address when you enter your contact
information; however, according to ICANN policy, the
address that you specify must be a valid address. If you
don't want to use your home address, you can use your
business address instead.
Note: If you use invalid contact information,
your domain registration may be terminated. |
How do I change the owner,
admin, billing, or tech contact information? |
When you first register a
domain, the information that you supplied when you set
up your account is used to define the contact
information for any domains that you register. You can
change the Owner, Admin, Billing, and Tech Contact
information for a domain through the Domain Manager.
To edit contact information
1. Click
Manage, and log in to your account. 2.
Beside the domain whose contact information you want to
change, click Contacts. 3. Make the
required changes to the contact information. 4.
Optionally, click Use contact privacy
to hide your identity (address, phone number, email
address) when a WHOIS lookup is done on your domain
name. 5.Click Save. Note:
When you change your contact information, the
change is reflected in any new domain registrations, but
it is not automatically propagated to the contact
information for existing domains. |
Do you have a way to
secure my Whois information? |
Contact Privacy is a free
service that hides your identity (address, phone number,
email address) when a WHOIS lookup is done on your
domain name. When you register your domain, Contact
Privacy is included at no extra charge. |
How can I find out the
WHOIS information for a domain? |
WHOIS databases are
specific to each registrar. If you registered the domain
name properly, it will show in our WHOIS database
immediately. It will show in the InterNIC central
database 24-48 hours later, but might not ever display
in another registrar's database. That doesn't mean
someone else can register the name, the name record is
still taken, but it might not show you as the owner.
Your best bet is always to look up a domain at the
registrar of record. To find out who the registrar is
for a name, go to
http://www.internic.net/whois.html. |
I made a change to my DNS.
Why doesn't it show up? |
It usually takes two
business days for updates to be seen elsewhere on the
web, including hosting information. This is standard
Internet propagation time. Additionally, some Whois
databases are not compatible with others. You may wish
to use a central whois lookup, as one registrar may not
carry another's information. The best practice is always
to look up a domain at the registrar of record. To find
out who the registrar is for a name, use this resource:
http://www.internic.net/whois.html
|
I forgot my username
and/or password. How can I retrieve it? |
If you have forgotten your
username or password, we can send it to you via email.
To retrieve your username
and/or password:
On the Login page, you will see the
link Forgot your password? When you
click this link, the Password Recovery
page appears. Enter either your username or your domain
name and click Send Password.
We will
email your username or password to the email address
that you supplied when you created your account. |
I'm trying to update my
account information. Why do I get [501] Object status
prohibits operation? |
Some registries require
domains to be unlocked before you can make any changes.
To unlock a domain
1.Click Manage, and log in
to your account. 2.Beside the domain name, click
Transfer Lock. 3.In the Domain Locking drop-down
list, choose Disabled, and then click Save.
|
^
Transfers |
|
Can I transfer in a domain
name I already own? |
Yes. Transferring a domain
is a very simple process. Please allow 7 to 10 days for
the transfer to complete.
1.On the Home
page, click the Transfer Domain tab.
2.In the text field, enter the domain name that you want
to transfer, and then click Next.
3.On the Transfer your domains page,
click the checkbox beside the name, and then click
Done. The domain name is added to your
shopping cart. The cost for the transfer includes
renewal for one year from the domain name’s original
expiry date. 4.Review the items in your shopping
cart, and then click Done. 5.On the Summary page,
enter your payment information, and then click Buy Now
to complete the registration process. Note: Your
credit card statement will show SHOPCO Store Name as the
merchant for this purchase. 6.An email is sent to you
that includes information about how to confirm the
transfer. Click the link in the message and use the
domain name and password in the email to log in and
confirm the transfer. Note: When you transfer .EU or
.BE TLDs, the nameservers are changed to SHOPCO
nameservers. Once the transfer is complete, you can log
in to the Domain Manager, click DNS, and change the
nameservers.
|
Yes. Transferring in multiple
domains is a very simple process. Please allow 7 to 10
days for the transfer to complete.I transfer in a domain
name I already own? |
Yes. Transferring in multiple
domains is a very simple process. Please allow 7 to 10
days for the transfer to complete.
To
transfer multiple domain names
1. On
the Home page, click the Transfer Domain tab.
2. Click Transfer Multiple
Domains.
3. On the Transfer your
domains page, enter the domain names that you want to
transfer in the text box. Separate each domain name by a
comma or enter each one on a new line.
4. Click Next.
5. Click the checkboxes beside
each of the names that you want to transfer, and then
click Done. The domain names are added to your shopping
cart.
The cost for the transfer
includes renewal for one year from the domain names’
original expiry dates.
6. Review the items in your
shopping cart, and then click Done.
7. On the Summary page, enter
your payment information, and then click Buy Now to
complete the registration process.
Note: Your credit card
statement will show SHOPCO Store Name as the merchant
for this purchase.
8. An email is sent to you
that includes information about how to confirm the
transfer. Click the link in the message and use the
domain name and password in the email to log in and
confirm the transfer.
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